Cookie Policy

Cookie Policy

Information about our use of cookies

A cookie is a small file of letters and numbers that is sent to your browser by a website when you visit. We use cookies on our website to help provide you with a good experience when you browse our website and help us improve our site.

When you first visit our website, you have the option to accept cookies based on their individual functionality or to reject all cookies so your activity on our website is not tracked.

Here is a list of cookies and how they are used:

  • Necessary cookies. These are cookies that are required for the operation of our website.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language).
  • Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Marketing cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We use this information to make our website and our advertising more relevant to your interests. We may share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Type Cookie Name Domain Provider Purpose Duration More information
Necessary JSESSIONID New Relic A unique session ID that is assigned to a user and persists until the browser window is closed. Session


Necessary __cf_bm Cloudflare This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. 30 Minutes
Functional messageUtk HubSpot This cookie is set by HubSpot. This cookie is used to recognize the user who have chatted using the messages tool. This cookie is stored if the user leaves before they are added as a contact. If the returning user visits again with this cookie on their browser, the chat history with the user will be loaded. 1 Year 24 days
Functional test_cookie Google Used to determine if the user’s browser supports cookies. 15 Minutes
Analytical _ga Google Calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. 2 Years



Analytical _gid Google Stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source and the pages they visit anonymously. 1 Day
Analytical _gat<property-id> Google A variation of the _gat cookie set by Google to allow website owners to track visitor behaviour and measure site performance. The <property-id> element in the name contains the unique identity number of the account or website it relates to. 1 Minute
Analytical _gcl_au Google Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Enables tracking of conversions. 3 Months
Analytical _hjjd Hotjar A cookie that is set when the customer first lands on a page using the Hotjar script. 1 Year
Analytical _hjFirstSeen Hotjar Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Session
Analytical _hjIncludedIn
PageviewSample Hotjar Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site’s pageview limit. 30



Analytical _hjincludedIn
SessionSample Hotjar Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site’s daily session limit. 30 Minutes
Analytical _hjAbsolute
SessionInProgress Hotjar Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie. 30 Minutes
Analytical __hstc HubSpot This is the main cookie set by HubSpot for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 1 Year 24 Days
Analytical __hssc HubSpot HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. 30 Minutes
Analytical hubspotutk HubSpot This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to HubSpot on form submissions and used when deduplicating contacts. 1 Year 24 Days
Analytical __hssrc HubSpot This cookie is set by HubSpot whenever it changes the session cookie. The cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. Session
Marketing IDE Google Detects information about how the end user uses the website and any advertising that they may have seen before visiting the said website. 2 Years


Marketing _gcl_au Google Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Enables tracking of conversions. 3 Months
Marketing _fbp Facebook This cookie is set to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. 3 Months

You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

Listed below is how to manage cookies on popular browsers:

Please note: If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

The information contained within this Cookie Policy is correct as of November 2021.