Working at Hopkins Homes is rewarding, engaging and offers you plenty of opportunity for progression. While the work is often challenging, you will always feel part of a team that’s pulling together to deliver something truly special.
At Hopkins Homes, we recognise that a diverse business will attract the best talent, which in turn ensures we are able to offer exceptional quality to our customers. We wish to ensure that not only do we attract talent from a diverse talent pool, but that Hopkins Homes is a place where all talented individuals enjoy working and can develop.
As a business we are committed to fostering an equal, diverse and inclusive working environment in which all individuals are able to make the best use of their skills, free from discrimination, harassment or limitations, and in which all decisions are based on merit.
If you would like to speak to us about making a reasonable adjustment or alternative formats in relation to any application, please contact our HR team on [email protected].
Current Vacancies
Customer Care Coordinator
Full-time, based at our Head Offices in Melton, Suffolk
Customer satisfaction underpins the success of our business. Our Customer Care Coordinator is the central point of contact in the team that ensures everything meets our purchasers’ needs.
With your strong communication skills and patient approach, you will own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service.
Your main responsibilities will include
- Dealing with incoming calls, post and emails relating to Customer Care.
- Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
- Coordinating Customer Care Operatives, suppliers and subcontract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
- Checking and ensuring work has been carried out to the purchaser’s satisfaction.
- Updating and maintaining records using Coins.
- Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
- Categorising works successfully, ensuring management of costs are minimised.
- Developing an understanding of the Social Housing Defect
- Reporting Process and assisting with logging defects when required.
- Processing 21-day defect reports, and liaising with the site team.
- Attending meetings that may be necessary in the performance of your duties.
- Complying with and upholding company policies and procedures.
- Undertaking any additional tasks as may reasonably be required from time to time.
Skills/Attributes
- Customer service experience within an office environment.
- Experience in the use of CRM software
- Educated to GCSE standard (or equivalent) including English and Maths.
- Passionate about keeping our values and vision at the heart of everything we do
- A collaborative and responsible member of a team, able to take accountability for work
- Full UK Driving licence
- Great verbal and written communication skills.
- Ability to multi-task with good time management.
- Proficient IT skills – Office, Word, Excel
Benefits include a competitive salary based on experience and, upon completion of probationary period, company pension scheme and private medical insurance scheme.
To apply for this position, please submit a CV and covering letter to [email protected]
We’re always looking for talented people
If you can’t see a suitable vacancy but want to become a valuable part of Hopkins Homes, then we want to hear from you.
Send your CV and covering letter to [email protected] or to our Head Office address below.
Please note, we’re unable to respond to every application we receive.