Hopkins Group awarded top marks for customer satisfaction
The Hopkins Group – which includes Hopkins Homes and Hopkins & Moore – has received the maximum five-star rating in the new Home Builders Federation (HBF) annual New Homes Customer Satisfaction Survey.
The survey, which recognises excellence in customer satisfaction, is one of the largest of its type in the country and is completed by nearly 50,000 people who have recently bought a new build home.
It awards housebuilders with a rating based on responses to a set of questions involving how pleased buyers were with the company they purchased from. Questions cover customer service, build quality, design, and the condition of the home when moving in.
For the Hopkins Group to have been awarded the maximum five stars, it means that over 90% of its customers would recommend their home to a friend.
Lee Barnard, Group Managing Director of the Hopkins Group, said: “Knowing people really enjoy living in the homes and developments we create gives our team great pleasure.
“We understand that when buying a home, you’re making one of the biggest purchases of your life and that’s why we put our customers central to everything we do, both before and after they buy their new home.
“This accolade is a testament to all the hard work, dedication and commitment our staff put in day in and day out. The Hopkins team really is the heartbeat of our operation, and for that we thank them.”
Last year, the Hopkins Group, which has developments across Suffolk, Norfolk, Cambridgeshire and Essex was also named within the ‘1,000 Companies to Inspire Britain’ report by the London Stock Exchange Group and was identified as having a key role in helping rebuild the economy in the wake of the pandemic.
The company built almost 1,000 homes over the last financial year and plays a vital role in supporting communities across East Anglia through the Hopkins Charitable Fund.
Stewart Baseley, Executive Chairman of the Home Builders Federation, said: “The survey demonstrates that the industry is delivering an excellent level of service in the opinion of over 90 per cent of its customers.
“The fact that we have seen four successive years of improved satisfaction levels shows the clear focus builders have been putting on the customer.
“That this level of satisfaction has been delivered during a pandemic that saw sites closed and builders unable to access homes for a period makes it even more of an achievement. To achieve a five-star rating, meaning that at least 90 per cent of your customers would recommend you, is a fantastic achievement that requires commitment from everyone within the organisation.”