Home sales and aftercare

Home sales and aftercare

Hopkins Homes believes that it should provide its customers with two things: an outstanding new home and the service which supports the high standards of design and build for which it is renowned.

To this end, the company communicates with its customers regularly and comprehensively throughout the purchasing process. This will include the provision of a welcome folder following reservation, explaining the terms of purchase and the process involved within the purchase. Wherever possible, customers questions will be answered immediately; assistance will be given to explain the choices and options available as the purchase proceeds.

This will be backed up by a demonstration meeting between the customer and a Hopkins Homes representative at least one week before legal completion to explain and demonstrate the functions of the property. This in turn will be followed by a handover meeting on the day of legal completion between the customer and a Hopkins Homes representative. Relevant manuals and guarantees for the property will be given to the customer on completion. Customers will also be provided with information on the NHBC buildmark cover in the Welcome pack. NHBC buildmark cover health and safety advice will also be provided in the Welcome Pack; NHBC documentation will be given to the customer's solicitor on legal completion.

Hopkins Homes will endeavour to carry out any outstanding works identified at the demonstration meeting, before legal completion. In the event that this is not possible, the customer will be informed of precisely which works cannot be completed within the timescale and Hopkins Homes will commit to finishing them within an agreed date. Every Hopkins home will be handed over in a clean and tidy condition.

A commitment to excellence

When you choose a Hopkins home you can be confident that your new home is characteristic of the excellent levels of quality synonymous with Hopkins Homes.

Shane Vinyard
Head of Customer Care

t: +44 (0) 1394 446 800
e: customercare@hopkinshomes.co.uk