“More for our money and a stress-free move” with Hopkins Homes
Melissa and Adam were devastated when their property chain collapsed just before they were due to exchange and complete on their dream home, taking them back to square one.
Thankfully, Hopkins Homes was able to offer its Part Exchange scheme, which meant they didn’t face a long delay before moving into their reserved home. In fact, the entire process was done in about a month, allowing Melissa and Adam to quickly settle in and start enjoying their home much sooner.
A stressful situation made better
When Melissa and Adam were faced with the heartbreak of losing their dream home, Hopkins Homes’ Sales Consultant, Celia stepped in. “Hopkins Homes was amazing. Straight away, Celia suggested exploring the Part Exchange scheme. Things progressed incredibly quickly from there,” Melissa recalled.
“Using Part Exchange was so helpful; it meant we didn’t lose all the time and effort we’d invested in selling our old home, and we didn’t have to wait a long time before moving into our reserved new home. The entire process, from discussion to completion, only took a month.”
Melissa and Adam would highly recommend the scheme to others. “I would strongly encourage anyone to look into Part Exchange, and not just as a second option,” she explained. “It took a huge amount of stress away from us.”
No estate agent fees
There are many reasons people choose to exchange. Melissa and Adam especially appreciated the money saved and incentives: “We had no estate agent fees to pay, and we were able to hold keys to both our old and new house for a week, making the physical move infinitely easier.”
The incentives didn’t stop there. Melissa and Adam explained, “We were also lucky enough to qualify for the early sale bonus, an extra financial bonus because our old house sold while we were still moving out. All these extra funds will come in handy when it comes to decorating and making the house our own!”
Quality and features that set Hopkins apart
A key reason for choosing Hopkins Homes over other developers for Melissa and Adam was its high standard of features included. They explained: “Features like bifold doors and an air source heat pump were included at a price point we could afford. This meant we were able to get significantly more for our money.”
Buying with Hopkins Homes was the start of a lasting relationship. Melissa added: “We knew Hopkins Homes had a good reputation, but this was confirmed by the brilliant team who supported us all the way through moving in. Our home was inspected thoroughly and any issues corrected promptly, making sure we received the perfect welcome.”
Exceptional customer care
Hopkins Homes’ sales and aftercare team was a light at the end of a stressful time. “Our overall experience was excellent. Celia and Natasha were incredibly understanding of our situation, especially after losing our previous sale so close to the end,” Melissa and Adam reflected.
During a time of uncertainty and heightened emotions, the team were informative, prompt, and committed to minimising inconveniences: “They provided great dialogue and support throughout the process. The aftercare team has even been in touch several times to make sure we’re settled!”
“In love with our bright and spacious new home”
After a rocky start, Melissa and Adam are ecstatic with their new abode at Chediston Place. They said: “We are so in love with our home. We especially appreciate the overall quality of the build and how bright and spacious the design is.”
When it comes to Part Exchanging, Melissa and Adam offer their honest recommendation: “Don’t make assumptions about the scheme! We heard rumours that we wouldn’t be offered enough for our house, but that simply wasn’t true. We benefited massively, and it immediately took a huge amount of stress away.”
Now feeling comfortable in their forever home, Melissa and Adam have started to make new friends and integrate into the community. They added: “The neighbours are all very friendly and welcoming, and we feel incredibly lucky to have moved here. We know we’ll be very happy at Hopkins Homes for a long time!”
