Here to Help
24/7 Customer Support
At Hopkins Homes, we are committed to providing exceptional customer care at every stage of your journey. Our support does not end when you receive your keys. We are here to help long after you have moved into your new home.
Once you have completed on your property, our dedicated Customer Services team is available to answer any questions and assist with any follow up work you may identify.
Our team is available 24 hours a day, 7 days a week, 365 days a year, giving you complete peace of mind.
For all developments bar Greenway View, Wixams
Anglia Region
0800 995 6112
anglia.customerservices@hopkinshomes.co.uk
For all homes at Greenway View, Wixams
Eastern Region
01234 417838
eastern.customerservices@hopkinshomes.co.uk
Emergencies
Please contact us immediately if you experience any of the following:
- Complete loss of heating or hot water
- An uncontrollable water leak that is causing damage
- No usable toilet within the property
- An external door that cannot be opened or secured
- Blocked drains that are causing flooding or overflow. Please note that homeowners may be liable for costs if a blockage is found to be self inflicted.
Important service provider contacts
If you experience a leak or loss of essential services, you should first report the issue to your mains supplier for an initial assessment.
Gas Emergency Helpline 0800 111 999
UK Power Networks 0800 31 63 105 or 105
Water supply 03457 145 145
If you are unsure whether your issue qualifies as an emergency, please contact our team for advice. We are always here to help.
Meet Our Team
At Hopkins Homes, the relationship we build with our homeowners extends well beyond completion day. Our Customer Service team is dedicated to providing considered, responsive support as you begin life in your new home, ensuring every question is handled with care and professionalism.
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