At Hopkins Homes, our commitment to you continues long after Completion Day. Our Aftercare service is designed to help you settle comfortably into your new home, with dedicated support, scheduled inspections and clear guidance throughout the early weeks of ownership and beyond.
From your 21-day inspection through the remainder of your two-year builder warranty, and continuing with the protection of the 10-year NHBC Buildmark Policy, we are here to provide reassurance and practical assistance whenever you need us.
Below, you will find an overview of each key stage, explaining what you can expect and how we will support you at every step.
Following a thorough inspection of your new home and agreement of any outstanding items, you will be asked to sign the Completion form. Once signed, you can begin moving into your new home.
What we will do
Your Sales Executive and Site Manager will accompany you to your home and guide you through your warranty documentation. You will be provided with copies of all signed paperwork for your records.
Please ensure you register your boiler or air source heat pump warranty, along with any white goods, directly with the manufacturer within one month of legal completion.
As you and your home settle in, you may notice minor items that require attention. Please keep a record of any matters that arise and collate them into one comprehensive list ready for your 21-day inspection.
Our Customer Services Coordinator will contact you to arrange your 21-day inspection appointment.
During this visit, your Site Manager will meet with you in your home to discuss any items requiring attention. Please present your collated list at the start of the meeting.
Access to your home during normal working hours will be required.
What we will do
If any items require attention, the Site Manager will arrange for the necessary works to be carried out. We aim to complete these within four weeks. Where specialist materials are required, this may take longer, but we will keep you informed.
4. 21-Day Inspection Follow-Up
Approximately four weeks after the inspection, our Customer Services Coordinator will contact you to confirm that all agreed works have been completed to your satisfaction and will continue to support you during this important stage.
Once your 21-day items have been addressed, and for the remainder of your two-year Hopkins Homes warranty period, please contact your Customer Services Coordinator regarding any further matters covered under your warranty.
Your new home is covered by a 10-year NHBC Buildmark Policy. The first two years of cover are provided directly by Hopkins Homes, commencing from the date of legal completion in accordance with NHBC guidelines.
During the initial two-year period, we will address defects arising from faulty workmanship or materials. This period is designed to provide reassurance and allow you time to fully settle into your new home.
What is not covered
The warranty does not cover:
After the initial two-year period, your home continues to be protected for a further eight years under the NHBC Buildmark Policy.
NHBC Buildmark provides insurance cover for physical damage caused by a failure to comply with NHBC technical requirements.
What is covered
The policy includes cover for:
What is not covered
The policy does not cover:
Please refer to your NHBC Buildmark policy document for full details of cover, exclusions and limitations.
